Frequently Asked Questions regarding CheeseSlicing, LLC

Q: How do I change the wire on my compact marble cheese slicer?

Your handle should look like this

with a "stainless steel donut"

Q: How do I change the wire on my Norpro white marble or RSVP gray marble cheese slicer?

Your wire should attach like this

with a "notched screw

that goes into a slot"

Q: How do I change the wire on my Prodyne cheese slicer?

  1. Position slicer on flat surface as shown in Figure 1

  2. Loosen set screw and turn handle upward as shown by arrow in Figure 1.

  3. Using narrow object (such as a nail), push wire fastening pin out.

  4. While holding the base, grasp metal bar and gently slide it outward until it clears cutting slot.

  5. Remove broken wire pieces.

  6. Take new wire and place wire loop into cutting slot. Slide bar back into base passing the bar through wire loop.

  7. With handle in raised position as shown in Figure 2, place the other wire loop into handle cavity and reinsert fastening pin passing it through loop.

  8. Turn the handle in the direction shown in Figure 2 until it comes to rest. Grasp handle and tighten set screw into metal bar.

  9. Gently work bar either into or out of base until the wire is aligned with cutting slot.


Your Gourmet Cheese Slicer is now ready for use.

with slicer on flat surface,
loosen handle and turn upward

slide fastening pin through other loop in wire; turn handle in direction of arrow

Q. What is CheeseSlicing, LLC?

A. CheeseSlicing, LLC  has been dedicated to providing beautiful, high quality, and economical cheese slicers and accessories. As opposed to a traditional "brick and mortar" store, where products are simply placed on a shelf above a small name tag, CheeseSlicing, LLC is well suited to educate consumers about the merits of its products. Whether shopping to equip your kitchen, prepare for a party or to find that unique gift, CheeseSlicing, LLC is a destination that offers a wonderful line of gourmet slicers and accessories that can be delivered to your home, a friend, relative or office.

Q. How is CheeseSlicing, LLC adjusting its business for the novel coronavirus diesease COVID-19?

A. We are thinking about our customers and those they care about. As COVID-19 affects our communities and families, CheeseSlicing, LLC has made it a top priority to ensure the safety and well-being of our customers.  We are making adjustments to our operations according to the most current health and safety recommendations of the CDC and local authorities, so we can continue to serve our customers with as few disruptions as possible. As a home-based business with fewer than 5 employees, we can safely engage with you online, through texts, and with telephone calls, while ensuring that all recommending hygiene practices are followed to ensure that order shipped out to you leave here with no risk of spreading the virus. We will maintain our regular shipping schedule, yet recognize that shipments may take longer to arrive as the US Postal Service makes adjustments required for shifts in the distribution network, as well as implementing additional safety measures.
 
CheeseSlicing, LLC is a company that cares about you. Our hearts go out to those who are already dealing with stress and the impact of lost wages or reduced income. We will continue to share our normal offers with you as our new Web site is open and available any time, so that you can have cheese slicers and accessories delivered to the safety of your home. Your health and well-being are a responsibility we take very seriously. We appreciate your continued trust and support as we work together as a nation to find creative solutions to ameliorate this pandemic. We continue to follow CDC guidelines and monitor best practices as they are made available. We also recommend this safe and cautious approach for our valued customers. Hand washing and social distancing are critical as we work together as a country to address this health crisis.

Q. What holiday gifts do you offer?

A.  A variety of holiday spreaders located on our spreaders and holiday pages. This carefully-chosen selection of bright, colorful items surely will delight the special people on your holiday list. For just $3, I can wrap your chosen gift, and enclose a gift message, to that special someone. Please choose the kind of gift wrap you would like used for each package: All-Occasion, Anniversary, Birthday, Christmas, Father's Day, Holiday, Mother's Day, or Valentines. The gift wrapping department reserves the right to substitute a different appropriate wrap if the pattern shown in the photographs on the Web site is not available or out of stock.

Q. What are your customer service policies?

A. CheeseSlicing, LLC was designed with the consumer in mind. The layout of the web site is logical and easy to navigate with pages that load quickly. The goal was to make shopping at CheeseSlicing, LLC convenient, fun and educational. CheeseSlicing, LLC is truly interactive, responding to any customer questions or concerns within 1 business day. Along these lines, the company offers a liberal lifetime replacement policy and will provide a refund or reshipment without a hassle. We hope that our unconditional quality guarantee convinces you that I am making the strongest possible commitment to customer satisfaction. Each purchase made at CheeseSlicing, LLC is a new opportunity for us to earn the trust and loyalty of each valued customers.

The goal at CheeseSlicing, LLC is to provide our valued customers with a unique selection of carefully selected gourmet slicers and accessories at reasonable prices. I am open for business on the Internet 24 hours per day, seven days per week. Customer Service is available 10:00 am to 8:00 pm Central Time.

Q. The wire on my cheese slicer broke. How do I get it replaced?

A. I offer a lifetime replacement guarantee. Simply ship us the broken wire, along with a stamped, self-addressed envelope, to:
 

CheeseSlicing, LLC
Customer Service Department
PO Box 242
Sheboygan, WI 53082-0242
 

I will promptly send you a replacement wire.

Q. Can I purchase additional wires so I always have a spare on hand?

A. Yes, you may order replacement wires directly from our site. Please note that replacement wires are available in several lengths. The proper length for your cheese slicer can be determined by measuring the length of the cutting slot on your board. Spare wires are available for $1.50 to $3.00 depending on the model. To ensure excellent customer service, please enclose a note describing the manufacturer, if known, type of cheese slicer, dimensions, and type of handle. If you can identify the type of wire you need from the chart on our Order Spare Wires page, please identify the wire you need by its item number.

Q. How do I replace a cutting wire once I receive the free replacement?

A. Cutting Wire Replacement Procedure (for CW-LONG or CW-SHORT wires)

  1. Position slicer on flat surface

  2. Loosen set screw and turn handle upward.

  3. Using narrow object (such as a nail), push wire fastening pin out.

  4. While holding the base, grasp metal bar and gently slide it outward until it clears cutting slot.

  5. Remove broken wire pieces.

  6. Take new wire and place wire loop into cutting slot. Slide bar back into base passing the bar through wire loop.

  7. With handle in raised position, place the other wire loop into handle cavity and reinsert fastening pin passing it through loop.

  8. Turn the handle away from the board until it rests on the flat surface. Grasp handle and tighten set screw into metal bar.

  9. Gently work bar either into or out of base until the wire is aligned with cutting slot.

Your Gourmet Cheese Slicer is now ready for use once again.

If you need further help replacing your wire, please call (800) 822-4776.

Q. When I received my cheese slicer, the wire did not line up with the cutting slot. Is it broken or defective?

A. How to Align the Wire In the Cutting Slot

This is a very common occurrence that happens during shipping. Often during handling, the weight of the base forces the handle too far into the base, causing the wire to be too far to the left. Fortunately, this situation is easily fixed, and is not a defect in the slicer. It will not reoccur after you fix it.

All you need to do to restore your slicer to perfect working order is

  1. Place the board on a flat surface with the handle end facing you.

  2. Lift the handle so that it is perpendicular to the board.

  3. With gentle finger pressure, rock the handle back and forth gently while slightly pulling the handle out of the board, just enough so that the wire aligns with the groove.

  4. Rotate the arm the down to cutting position to verify that the wire is properly aligned. If it is not, repeat the steps above.

Your Cheese Slicer is now ready for use!

If you need further help aligning your wire, please call (800) 822-4776.

 

Q. The handle for my cheese slicer broke. Do you sell replacements?

A. Yes, I do sell replacement handles for certain models of cheese slicers. Please browse the parts page to see what is available online.

Q. How often do your prices change? What if I purchased something, and now it's on special?

A. The prices listed on the CheeseSlicing, LLC web site are current as long as they are displayed and are subject to change at our discretion. I have sales and special promotional codes for certain items about which we notify our customers with our e-mail newsletters. I cannot be responsible for e-mail that does not reach a recipient because of spam filters or any other reason.

Q. What payment options do you offer? Do you charge sales tax?

A. CheeseSlicing, LLC accepts VISA, MasterCard, Discover, American Express, PayPal, and check/money order. You may submit your order via Internet or phone-in orders. I ship to addresses within the United States and charge 5.5% sales tax to residents of Wisconsin.

Q. What if an item I ordered is not in stock?

A. Many of the items I sell are only available to us in limited quantities. I make every effort to update my Web site to reflect out of stock conditions, but it is possible that an item you purchase at CheeseSlicing, LLC is on back order. In that event, I customarily ship as much of the order as possible and ship the back-ordered item as it becomes available unless the customer requests that all items are sent together. In case an item is discontinued by the manufacturer, I will contact to you arrange for a comparable item to be substituted.

Q. What happens if the Web site goes down or is not available?

A. CheeseSlicing, LLC makes every effort to maintain 100% system availability. In instances where I do experience technical difficulties, I am not responsible for orders that are not processed or accepted.

Q. What shipping options do you offer? How are shipping rates determined?

A. CheeseSlicing, LLC ships via  Basic Standard Shipping. There are two factors that determine the shipping charges on orders. First, shipping charge increment as the weight of your order increases. Secondly, the shipping charge formula is scaled based upon the distance between Sheboygan, Wisconsin headquarters and the destination address. I have set  rates to approximate the rates charged to us by our delivery service providers. Basic Standard Shipping uses the US Postal Service

I inspect all merchandise and wrap fragile items securely. Once packages leave our location, I am not responsible for damage unless the parcel is insured. I recommend any marble items be shipped by Insured Priority Mail. In case of damage to an Insured parcel, I file a claim and replace the damaged item as soon as the claim is settled.

Q. If I am not satisfied, can I return my order?

A. Return Policy

Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, as long as you let us know the details of the problem within 5 business days of having received your order. This is a very liberal return policy and we reserve the right to become stricter if people begin to take advantage of my trust. If the product is damaged or defective, contact us for a return merchandise authorization, and I will replace the item with a new one in perfect condition. If you change your mind about a product, or wish to return it for any reason other than damage or defect, I will be happy to refund the cost of that product or exchange it for another, but you must pay for postage to ship it back to me.

Q. How do I know my information is secure?

A. CheeseSlicing, LLC respects your privacy. I hope to earn your trust and confidence in us by making the following promises: No information that is gathered or tracked by CheeseSlicing, LLC will ever be sold, rented, leased, given or shared to third parties not working for CheeseSlicing, LLC. I will not use the information gathered from you in any unsavory manner.

Q. What about credit card fraud?

A. In reference to credit card processing, I take fraud very seriously. It is a violation of State and Federal law to place orders under a false name or with an invalid credit card number. Attempts at fraudulent ordering will be prosecuted to the fullest extent of the law. Both the FBI and the US Secret Service have advanced methods to identify the time, location and origination of Internet transactions, and have assumed responsibility for investigating Internet fraud cases.

Your browser and CheeseSlicing, LLC's secure server work together to encrypt your credit card information during transmission, ensuring that transactions stay private and protected. CheeseSlicing, LLC guarantees the safety of your credit card information in the following manner: if any unauthorized use of your credit card occurs as a result of your credit card purchase from CheeseSlicing, LLC, simply notify your credit card provider in accordance with its reporting rules and procedures.

Q. What are shipping dates and times?

A. SHIPPING SCHEDULE:

My shipping schedule is as follows: Expedited Shipping Monday-Friday, within 2 business days of placing the order. Basic Standard Shipping and Insured Shipping are shipped Monday-Saturday within 3 business days of receiving the order. Overnight Shipping orders are shipped on the following business day. If you need your order by a specific date please put it in the comments of your order. If I am not able to meet these standards you will be contacted by phone or email.

TRACKING:

I have built an online tracking mechanism so you can track the package as is it shipped to your address.

INTERNATIONAL ORDERS:

I am currently unable to ship cheese slicers to many countries outside the US, due to Customs, VAT Taxes and Brokerage costs. These can add as much as 300% to the cost of the order and are applied when the package arrives. Because of this, I have no forewarning or idea of what the bill will be to the receiving party at time of arrival. I am working very hard to resolve these issues on a country by country basis and regret not being able to help you at this time.

Guarantee of Satisfaction

I have dedicated myself to selling only the finest quality products. If for any reason you are not satisfied with your order, please call and talk to Customer Service to discuss your displeasure at (920) 627-6969 or email me at cheeseslicing@gmail.com.

Q. How do I order online?

A. After you find a product you would like to purchase, click the item name to view and/or order. If you'd like to order the item, select a quantity and click the "Add to Cart" button. Each time you add an item, you'll be taken to the Shopping Cart to see what you've purchased. To continue shopping, click "Continue Shopping". Once you've found all the items you want and have reviewed your cart to make sure you have everything you want, click "Checkout" and fill out the following forms. If you change your mind about an item, or made a mistake and no longer wish to purchase that item, click the Trash Can icon next to the total price for that item. If you want to change the quantity of an item ordered, you may adjust the Qty. field for that item, and click Update. Your total will be adjusted accordingly. Note that if you want to remove an item entirely, use the Trash Can; do not change the quantity to zero.

Once you've filled in your billing and shipping information, click the "Place Final Order" button, and your order will be complete. You can print the resulting page as your receipt, and you'll also receive confirmation via email.

Q. Why was my credit card declined?

A. The most common reason for credit cards not being accepted is that the address and postal code entered for Billing Information do not match the address for the credit card statement. Some gift cards also can not be verified by the online system, and therefore are not acceptable online. Sometimes the CVV2 code (3 digits on the back of the card for Visa, MC, and Discover, or 4 digits for AmEx) is not entered, or entered incorrectly. I can NOT process your transaction without this code, because it verifies that you are the cardholder. The code is present only on the physical card, not on billing statements or other records. This helps protect you from credit card fraud.

Q. How can I speak to a live person? Can I place a phone order?

A. To place an order or inquire about existing orders, Customer Service will be available 10 AM to 7 PM central standard time (CST), Monday through Friday at (920) 627-6969. You may order from our website 24 hours a day. For faster service, please have your order ready and have your credit card information handy. You may place telephone orders during these business hours. If you wish us to telephone you to avoid long distance charges, simply send your name and phone number to cheeseslicing@gmail.com. I will telephone you within 1 business day. Please be patient--because of large call volumes, it may take several hours to return your call; I respond to inquiries in the order it is received. Leaving additional voice mail messages is not likely to expedite a response to your inquiry.

To inquire about aligning wires or replacing wires in your Prodyne cheese slicer, please call (800) 822-4776.

Q. Can I order by mail? How can I pay by check or money order?

Please enclose a check or money order payable to CheeseSlicing, LLC for the total amount of your purchase, including shipping and 5.5% sales tax (if you reside in Wisconsin). Note that I do not ship your product until your check has cleared my bank, so allow an extra 2-4 business days for orders paid by check.

Q. How soon do you ship an order when it is received?

A. Orders placed after Thursday will not ship until the following Monday.

Overnight orders placed after Friday will not ship until the following Monday.

I use ground service to all continental USA locations for Basic Standard Shipping orders.

Q. Can you ship COD?

A. Sorry, no C.O.D. shipments.

Q. What is your deadline to have my order received by Christmas?

A. Under normal circumstances to guarantee Christmas delivery, all orders must be received in my office by December 15, 2020 for ground delivery service. All orders received after December 15 must be sent by Expedited or Overnight delivery. Ground service is not guaranteed between December 15 and December 24, 2020.

To guarantee 2nd day air service for delivery before Christmas, all orders must be received no later than December 20, 2020.

To guarantee overnight service for delivery before Christmas, all orders must be received no later than 2 PM CST on December 20, 2020.

After December 20, 2020 all orders received will be shipped after Christmas.

Timeliness of Orders: Orders placed after Thursday noon CST, unless overnight, will not ship until the following Monday. Overnight orders placed on or after Friday will not ship until the following Monday.

Q. I have a question not answered above. How do I contact you?

Click the Chat button on the lower right of the site, call me at 920-627-6969, or email us at cheeseslicing@gmail.com and ask us your question. I will respond within 1 business day.

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tel: 920-627-6969

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