Terms & Conditions

Terms of Service for CheeseSlicing, LLC

Introduction

Welcome to CheeseSlicing, LLC. By visiting and using our website, accessing our products, services, information, resources, and customer support, you understand and agree to comply with the following Terms and Conditions.

CheeseSlicing, LLC was designed with the consumer in mind. Our goal is to provide a website that is logical, easy to navigate, convenient, enjoyable, and educational, with pages designed to load quickly and make your shopping experience as smooth as possible.

We are committed to providing responsive and reliable customer service. Customer questions or concerns are addressed within one business day whenever possible, and each purchase represents a new opportunity for us to earn the trust and loyalty of our valued customers.

We reserve the right to modify, update, or revise these Terms and Conditions from time to time. Your continued use of our website following any changes constitutes your acceptance of the revised Terms and Conditions.

Customer Service and Satisfaction

At CheeseSlicing, LLC, customer satisfaction is a priority. We strive to provide a unique selection of carefully selected gourmet cheese slicers, replacement parts, hardware, and accessories at reasonable prices.

We offer an unconditional quality guarantee and a lifetime replacement policy, reflecting our commitment to the quality of our products and the satisfaction of our customers. Where appropriate, CheeseSlicing, LLC may provide a refund, replacement, or reshipment in accordance with the circumstances of the order or product issue.

Our customer service team is available to assist customers with questions, concerns, product selection, and other order-related matters.

Responsible Ordering and Shipping Information

Customers are responsible for providing complete and accurate order and shipping information. Before submitting an order, you should carefully review all information provided, including your shipping address and the products selected.

In particular, it is imperative that customers double-check their shipping address, especially when paying through PayPal. Customers are responsible for ensuring that the shipping address associated with their order is correct. Failure to provide an accurate address may result in additional shipping or reshipping charges, for which the customer may be responsible.

CheeseSlicing, LLC cannot be held responsible for unnecessary additional shipping expenses resulting from an incorrect or incomplete shipping address supplied by the customer.

Product Selection and Replacement Wires

Customers are responsible for selecting the correct replacement wires, hardware, and other items for their intended use. Please carefully review the product descriptions and information provided on the Hardware and Wires page before completing your purchase.

When ordering extra replacement wires for PPR 101AB or PPR 101AC hardware, customers should order CW LONG WIRES, which are designed to fit that particular hardware.

If an incorrect wire, replacement part, or other item is ordered due to a customer error, the customer will be responsible for applicable return shipping and reshipping costs. CheeseSlicing, LLC encourages customers to carefully confirm their product selection before placing an order.

If you are unsure which replacement wire or product is appropriate, please do not hesitate to contact us by phone, text, or chat before completing your order. We are happy to assist you in selecting the correct product whenever possible.

Returns, Replacements, Refunds, and Reshipments

CheeseSlicing, LLC is committed to resolving legitimate product and customer service concerns fairly and without unnecessary hassle. Depending on the circumstances, a qualifying issue may be resolved through a replacement, refund, or reshipment.

However, when a return or reshipment is required because a customer provided an incorrect shipping address or mistakenly ordered the wrong product, wire, or replacement item, the customer may be responsible for the associated return shipping and reshipping costs.

Our lifetime replacement policy and quality guarantee are intended to demonstrate our strong commitment to customer satisfaction and product quality. Each request will be handled based on the circumstances surrounding the order and issue presented.

Website Availability and Use

Our website is generally available for browsing and shopping 24 hours a day, seven days a week. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We reserve the right to update, modify, temporarily suspend, or discontinue any part of the website, products, services, or content when necessary.

Customers agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or accessibility of the website.

Limitation of Liability

To the fullest extent permitted by applicable law, CheeseSlicing, LLC shall not be liable for indirect, incidental, consequential, or other damages arising from the use of our website, products, or services, except where such liability cannot legally be excluded or limited.

Customers acknowledge that they are responsible for reviewing their order details, shipping information, and product selections before completing a purchase.

Contact and Customer Service

CheeseSlicing, LLC values open communication with its customers. If you have questions about a product, replacement wire, hardware, order, shipping matter, or these Terms and Conditions, please contact our Customer Service Department.

Business Hours:
Our website is available for Internet shopping 24 hours per day, seven days per week.

Customer Service Hours:
9:00 AM to 8:00 PM Central Time

CheeseSlicing, LLC
Customer Service Department
4325 Sommer Dr
Sheboygan, WI 53081-7929

M. Lisa Christian, Owner

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Guarantee

Unless otherwise expressly stated, CheeseSlicing, LLC provides its products, services, and website subject to the terms and conditions described above. Our goal is to provide quality products, responsive customer service, and a shopping experience that earns the continued trust and loyalty of our valued customers.